Returns & Exchanges
Our policy lasts 30 days after arrival. We offer no hassle returns and exchanges on a limited bases. If 30 days have gone by since your purchase arrived at your house/office, unfortunately we can’t offer you a refund or exchange. You must attempt to contact us directly either at Service@GodseySupply.us or through our Instagram service page @GodseySupply. *1
The authentication relay sticker attached to the bottom of the shoe must remain in tact and still attached to the bottom of the shoe when sent back. Items that are not shoes are not subject to this term outlined.
Godsey Supply is a consignment marketplace, items we carry on this website are provided by independent sellers and shipped to us for authentication.
I made a return or canceled my order, when can I expect a refund?
We understand that sometimes, unexpected things happen and you have to cancel an order, or the shoes just don't fit right! You must email us at: Service@GodseySupply.us to cancel an order. In the event of an order cancellation or a fulfillment issue, we are happy to refund you the full amount you paid typically within 2-3 days. (This is simply due to your bank processing the funds back. The money leaves our account instantly.) / If paid via debit or credit card, you'll simply receive the money back via ACH transfer or direct debit to your account, and if you paid via Google Wallet (or any other third party) please reach out to us with proof of purchase from the third party and we'll work with you to make sure you get refunded in a timely manner. Keep in mind, we are unable to process refunds on Saturdays and Sundays. Refunds for returned items are subject to our return policy*, and if the item adheres, will be granted upon arrival to Godsey Supply's main office.
Orders may not be canceled within the first 10 processing days.
Once the item arrives for authentication you may cancel your order if necessary. Thank you for understanding. The item is essentially "paid" for upon purchase from the seller and we have to ship it back to them or purchase it from them directly if an order is canceled. This is the only way we can ensure a proper flow of business. Thank you for understanding.
Your return or exchange inquiry will be taken into consideration on day of message relay.
Contacting us allows our service team to work directly with you and often leads to the best results.
- *Day's that Godsey Supply is closed will not affect your allotted inquiry time frame.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Any product not sold directly from Godsey Supply will be rejected upon retrieval.
Additional non-returnable items:
-Sale items (read further)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery.
-As of November 9th, 2016 Godsey Supply is no longer to be held accountable for damages received through shipping. Feel free to contact us if there is an issue in relation to shipping.
-The items listed on site are not "Sale" items unless specifically noted in the item description or marked with *markdown next to the products name.
-Verified Authentic sneakers may only be returned in the SAME exact condition as described upon arrival. Claims against authenticity or condition must be filed directly with us by reaching out to our service team on either our social media platforms or our email: Service@GodseySupply.us / Subject to our Return Policy. We will happily refund any purchase made from us if you ship it back in such condition stated.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of processing days.Please reference the "refunds" section of our FAQ page above. Please note, refunds may take up to 48 hours to post to your account. This is completely normal.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again and review your online banking profiles. (Statements tend to be behind.)
For Credit card Customers-
Contact your credit card company and ask about typical return processing times, it may take some time before your refund is officially posted. (Typically 1-2 business days at most.)
For Debit card Customers-
Contact your bank and ask if there's a processing return. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us immediately at: Service@GodseySupply.us
We ask kindly not to issue a charge-back as your first option, as we are always happy to refund you if you require it for a return or order cancellation and we rely on the close relationships we have with our processors. Simply contact us as outlined above via email, or leave a message at: 804-592-0319 / Charge-back claims and false charge-back claims will be fought with all evidence we can provide in best efforts to invalidate the claim. We also unfortunately will have to ask for you to not continue future business with us in this event. We take fraud protection very seriously and work hard to de-platform these individuals.
Here is a reliable blog post about return processing times and general information - CLICK HERE
FRAUD DETECTION SOFTWARE:
We are currently running on a 4.0 enhanced fraud filter that may or may not decline your card based on several factors. We take our website, consumer information, and overall security very seriously. If you have received a charge from Godsey Supply that you did NOT authorize, please contact us immediately at: 804-592-0319 and leave a voicemail. We will contact you back immediately and work with you to refund you no hassle and report the associated IP address to other processors and vendors to circumvent further charges. Charging back can typically take up to 2 months to resolve and may result in a loss, even if the charges were genuinely fraudulent. Contacting the company immediately that issued the charge is the best way to go about it. This also allows us to partner with law enforcement agencies to provide information based on the suspect charge. We will never take the money or fulfill an order that is suspected to be fraudulent or from a previously reported IP address.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at Godseysupply.service@Gmail.com and send your item to: 67 Leyland Farms Dr. Bumpass Virginia US 23024.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 67 Leyland Farms Dr. Bumpass Virginia US 23024 / Our facility office.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.